A Machine Teaching Company

Now with over 1,200+ voice applications & omni-channel customer service solutions.

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“It was critical to have a skilled partner like XAPP help us create our conversational AI. We looked at all of the leading technology companies & agencies in the market, but XAPPmedia’s technology, strategy expertise, years of experience, credentials with some of the largest brands and media companies plus high recommendations from Amazon, Google and Dialogflow were important factors in the decision. Their down-to-earth style has made them a pleasure to work with.”

— Rob McCracken, Scripps

We make virtual
assistants smarter.

We teach them to speak on behalf of an industry
or enterprise, just as you would train a new employee.

We make virtual
assistants smarter.

We teach them to speak on behalf of an industry
or enterprise, just as you would train a new employee.

All Digital Interfaces Will Soon Be Conversational.

Accordingly, research suggests 85% of customer interactions will be non-human. Therefore, it’s important for enterprises to create consistent conversations across these interfaces.

Google Assistant available on over 1 billion devices.

Amazon announced there are now hundreds of millions of Alexa-enabled devices in customers’ hands and customers interact with Alexa billions of times each week.

Facebook Messenger reaches over 1 billion users.

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Conversational AI is Complex.

It’s very difficult to train the AI to speak intelligently on behalf of an enterprise. This is because there are 1,000,000s of combinations of ways people can talk to a company. For example, there are 3,000 ways just to tell a virtual assistant to set an alarm.

The underlying AI is smart about general knowledge but it’s up to you to teach the AI about your domain.

The current method is to use brute force to train the AI, requiring 10,000s of staff hours. Even the best conversation designers can’t come close to getting this level of complexity right. The result is many large companies create conversational experiences that frustrate customers.

We Create the Optimal Conversation™

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There is an optimal conversation for every enterprise domain based on their business objectives and technology constraints.

Our data driven machine teaching approach creates the Optimal Conversation to deliver value to your enterprise and end customers. We achieve this through our Optimal Conversation™ Framework powered by our Optimal Conversation™ Studio, which are built to harness your domain knowledge to train any of the leading AIs from Google, Amazon, Microsoft, etc.

We Create the Optimal Conversation™

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There is an optimal conversation for every enterprise domain based on their business objectives and technology constraints.

Our data driven machine teaching approach creates the Optimal Conversation to deliver value to your enterprise and end customers. We achieve this through our Optimal Conversation™ Framework powered by our Optimal Conversation™ Studio, which are built to harness your domain knowledge to train any of the leading AIs from Google, Amazon, Microsoft, etc.

Optimal Conversation™ Framework

The Optimal Conversation™ Framework is an iterative, data-driven process that validates user experience designs, product strategy and the AI interaction models through a combination of end user testing, programmatic testing, live data and our proprietary workflow processes.  

Optimal Conversation™ Framework

The Optimal Conversation™ Framework is an iterative, data-driven process that validates user experience designs, product strategy and the AI interaction models through a combination of end user testing, programmatic testing, live data and our proprietary workflow processes.  

Optimal Conversation™ Studio

Cloud-based Optimization Workflow Tools:

  • Collect user data and validate intent
  • Domain Modeler
    • Teach to understand
    • Teach to respond
  • Test across all channels
  • Deploy to all channels
  • Manage across all channels

Enterprises Trust Our Solutions.

Recognized by Leading Conversational AI Platforms

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